Customer Service Representative, 5 years in MNC Middle East + basic logistics experience REF 187
On behalf of our reputable MNC client, we are recruiting a Customer Service Representative
Purpose of the role is to offer best possible customer satisfaction for business success, such as manage customer requests, maintain good relationship with customers and order management. You will handle pre-sales, sales, after sales, customer support and administrative tasks. (full scope below)
Experience, competencies and preferred knowledge:
5 years as a CSR in a MNC in the Middle East
Knowledge of logistical processes, Incoterms
Basic commercial knowledge
Experience working as part of an extremely pressurised sales team.
Very strong customer service skills, English language and communication skills
Excellent communication skills
Teamwork
Ability to deal with conflicts
Ability to work under pressure while maintaining 100% accuracy
Good computer skills, including SAP.
Bachelor's degree and advantage but not critical
Excellent salary, 30 working days holiday, Health and Life insurance
Job Description
Customer Service Representative is part of the sales team working together with the Sales Manager. Other interfaces are Supply Chain, Logistics, Production, Credit, Technical and Commercial Marketing.
Purpose of the position is to offer best possible customer satisfaction for business success such as manage customer requests, maintain good relationship to customers and order management.
Tasks and Responsibilities
Pre-Sales
Customer master data maintenance
Price Maintenance
Sample order handling
Sales
Order acceptance and entry
Order change management
Order delivery tracking and exception management
After Sales
Complaint handling
Organise returns
Credit/debit note and rebate handling
Dunning/invoice collection handling
E-Business
Evaluation e-business potential
Maintenance of SAP tables
Product catalog maintenace
Master data maintenance for E-Invoicing
Customer support for implementation at the customer
Exception management
Customer Support
Manage customer requests
Maintain good relationship with customers
monitoring order patterns
Sales Manager/Key Account Manager
Mailing of product information
Miscellaneous
Back-up CSR colleagues
Other administrative activities e.g. filing, archiving
Communication interfaces
Regional Tasks
Export regulations, document handling
monitoring general delivery agreements
Monitoring credit limits and receivables management
Customer consignment inventory and planning, with sales managers
Consignment stock management
