Inside Sales Back Office (Tagalog speaking only) REF 121
Our Client is a Global Market Leader whose products are used in many diverse industries
Main Objective: Internal collaborator to the Supply Chain Department
• Process orders from customers of different SSCs, in collaboration with various stakeholders, both internal and external.
• Be the reference person for specific questions relating to bank guarantees, letters of credit or customs formalities.
Skills:
Technical In-depth knowledge of bank guarantees, letters of credit, custom formalities and export process.
Knowledge in Finance is a plus.
Language Excellent English, (Arabic and other language is a plus).
IT Windows, MS Dynamics
The required candidate will be: Client oriented, assertiveness, rigorous and conscientious, ability to prioritize. Fluent and open communication.
Profile
Education Bachelor's with a commercial orientation or equivalent by experience
Experience Experienced in a commercial field
Salary : AED 5 to 6000
Job Description
| Responsibilities | |
| Coding | Encode the orders in the ERP MS Dynamics based on the information received from the Project Manager or the Front Office assistant who drafted the offer. Update the information in the ERP system throughout the process. |
| Planning and Logistics | Manage the planning and organize the shipments. In daily contact with the Purchasing department, the warehouse and the carriers. |
| Prepare the commercial documentation for any transportation mode. Ensure that the documentation meets the requirements of the national customs authorities. Master and ensure the compliance of the letter of credits, bank guarantee processes… | |
| Client Follow up | Permanently keep the clients aware of the status of their order. |
| Supplier Follow up | Make orders to suppliers for special needs of for stock needs. Check with the suppliers the good receipt and validation of the orders Watch the delivery times with the supplier and make sure deliveries are made on time. |
| Invoicing | Create and forward the invoices to the clients. Chase overdue payments. Check the supplier invoices and approve them in the accounting system. Follow up of the installation invoices. |
| Quality | Coordinate the external quality controls with the quality manager. Follow up the claims relating to customer support. |
| Other | Prepare statistics. Manage the credit insurance. Keep ones specific knowledge up to date. |
| Depending on the company's priorities, the job holder may be assigned other tasks within his skills and competences and for which he will be trained by a third party if needed. | |
| Contacts | |
| External | National and international clients, carriers |
| Internal | Purchasing department, Project Manager, Front Office assistants, SSC, warehousemen |
