Commercial Operations Specialist (Salesforce)  REF 173

Our very reputable and expanding global client is recruiting a Contract Specialist, to be based in Dubai.

Job Requirements
• Bachelor’s Degree preferred or work-related experience
• 2+ years of experience in a contracts administration and CRM system support role
• Strong Microsoft Office skills – Excel, Word, Power Point, Outlook & Teams
• Fluency in written and spoken English.
• Proactive, collaborative and team oriented
• Excellent communication skills with ability to build rapport
• Ability to work well independently and autonomously
• Possess a multi-facet “do what it takes” attitude to help solve problems effectively and efficiently
• Creative thinker, problem solver, and have a growth mindset
• Positive attitude and willingness to take on new responsibilities
• As this is a global role, there is a need to be flexible in your work hours schedule and to accommodate (as needed) calls with other geographies

Industry Business / Corporate Services, Information Technology & Telecom
Location United Arab Emirates
Minimum Experience 2 Years
Minimum Education Requirement Bachelor’s Degree preferred or work-related experience

Job Description

The Contract Specialist will be responsible for managing commercial agreements with new and existing clients, ensuring data governance of the CRM system and provide reporting visibility to our internal stakeholders. This role will work closely with multiple departments including Sales, Operations, Finance and Technology teams and requires a “can do” approach, excellent communication skills, and a strong ability to juggle competing priorities in a fast-moving environment.
Primary Responsibilities
Contract Responsibilities
  • Manage contracts with strong attention to detail with a keen ability to spot errors and inconsistencies
  • Ensure language standards are in place for existing and new contracts 
  • Serve as a liaison between internal and external contacts during contract development stages
  • Follow up to ensure contractual agreements are fully executed
  • Issue contracts and amendments, track customers and coordinate cross-functional activities across departments
  • Manage and execute customer requests
  • Facilitate requests, including the add-on product request process, and ensure high-quality experience with both customers and internal teams.
  • Understand contract terms, such as payment, delivery, pricing & invoicing terms, and distill complex information into summaries and documentation for multiple stakeholders.
Reporting Responsibilities
  • Manage standard Salesforce dashboard reports and assist with additional reporting and dashboard requests
  • Produce weekly and monthly Salesforce cadence reports
CRM System Responsibilities
  • Manage data management related processes in Salesforce; maintenance of accurate data within Salesforce of accounts, contact, opportunities and help the governance of these with regards to timeliness and accuracy of updates
  • Data Governance of the Salesforce platform, supporting our teams towards data compliance.
  • Oversee Sales portion of cross-functional compliance tracking including ongoing data entry and annual improvement initiatives
  • Training and support for any users to use Salesforce
  • Proactively develop process efficiencies
  • Identify areas of improvement in process through your work with the field operations teams and develop recommendations for improvement in workflow and systems.
  • Create and maintain SOP documentation for commercial operations processes
  • Functional goals and objectives may differ from time to time based on Company goal and objectives and shall be communicated by Reporting manager.